Lote F/018 Programa De Entrenamiento Cuatro Videos (vhs)

Descripción

HOW TO GIVE EXCEPTIONAL CUSTOMER SERVICE. By Lisa Ford - Original Program. (en Inglés)
VOLUME ONE: The Total Service Experience. Valuing customers, handling complaints & creating “partnerships”
VOLUME TWO: Delivering Service with heart: Listening carefully, building rapport & estabishing trust.
VOLUME THRE: Pleasing the challenging customer: defusing anger, solving problems & recovery skills.
VOLUME FOUR: Becoming a service star. Team building, upselling & exceeding expectaction.
BROCHURE: Making customer contact more positive ans profitable.
SE ENTREGA TRADUCCION ESCRITA EN ESPA{ÑOL
NO SE ACEPTA MERCADO DE PAGO